社媒舆情摘要

Summarize what people say publicly about {{#input}}{{input}}{{/input}}{{^input}}the brand on the page on screen (read it first){{/input}} in the last 30 days. Search news, forums, review sites and public social posts that can be read without signing in, and read the threads themselves.
The findings: the themes with how often each comes up (many, some, a few), the overall mood, one short quote per theme with its link, the questions people keep asking, and any complaint that is spreading.
Then what to answer, what to fix and what to leave alone. Tell customers apart from staff, competitors and bots, and say what you could not see (private groups, closed platforms).