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Overview
A calm public statement and a holding reply for when a complaint or post is spreading
Crisis reply is an AI prompt skill in the Business category, listed by Mindket. It is free. This is version 1, last updated on . Copy its prompt from this page into any AI chat and put your text where it says {{input}}.
Platform
Any AI chat
The prompt
Help me respond to a complaint or post that is spreading.{{#input}} What is true and what we are doing: {{input}}{{/input}}
Write 3 things: (1) a public statement of at most 100 words with what happened as we know it, what we are doing now and when the next update comes, no excuses and no blame on the customer; (2) a holding reply of 1-2 sentences for individual comments; (3) a private message for the person most affected.
Then 3 things not to say and the one decision I need to make before posting. Use only the facts I gave. Where something is unknown, say "we are checking", and never guess at a cause, a number or a fault.
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"""How to use it
Get it on your Mindket account, and View it shows its prompt to read and copy. Paste it into any AI chat and put your text where it says {{input}}.
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